Clean Indian Railways – How to get clean travel experience in your railway coach

Indian railways have been always blamed for their poor services and standards, however being the largest network of its kind. In an attempt to make the travel experience in trains a delightful one, Indian railways has introduced a cleanliness regime COACH – MITRA services via SMS or portal logging.

Why and When to Use this Service :

When you travel in Indian trains, you can expect crowd, dirt, unhygienic toilets, no bedrolls, dirty floor or berths, inoperating fans or lights and all the other things we experience and accept that things won’t improve.

So when you face the above next time, you know you can get them fixed or rectified.

How to avail this service :

Typical habit of Indian crowd. You tear down the place from where you might get help.

Anyway the railways realized it and used something that might sustain longer against the weird people.

Once you know what your problem is, you can just send a SMS in the below format.

CLEAN YourPNRNumber ServiceTypeCode

SMS to 58888

E.g. CLEAN 383837389 C

The SMS will cost you 3 Rs

You can log your request via portal http://www.cleanmycoach.com

How the action will be taken

You will get an SMS confirmation once the complaint is logged.

In some time you might get a call from the technician or cleaning supervisor regarding your coach and nature of problem. After attending your call, may be within 30 minutes someone will visit you and address your problem.

Once the problem is addressed you will be asked to fill the feedback form and you will have to share the feedback code you received from the services center. Once your request is closed you will get a SMS to intimate about it.

These services are not available between 10pm to 6am.

Reliability of this service :

First time I requested for cleanliness, it was after 10pm so they sent a message stating the time of operations.

Second time I requested for cleanliness, it was acted immediately within 30 minutes.

One of the traveller requested for bedroll, however he didn’t receive it. Not sure if that service is applicable in all trains for all classes. We were in sleeper class.

I hope you will have better travel experiences after using this service. It is primarily the duty of the passengers to keep the railways clean, consider it as their own property and even then if there is something that needs to be fixed or cleaned then they must for sure complaint or use this service.

Feel free to share your opinions or experiences in the comment section below.
For more details about Current Reservation in IRCTC please visit our post – How to do current reservation

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Vijayadashami (Dussehra) – The Saga

Vijayadashami (Dussehra) is celebrated every year in India, right after the end of Navratri festival. It is marked as the symbol of victory. The victory of good over evil. The victory of Ram over Ravana.

As the story goes, Ravana was the king of Lanka, who kidnapped Sita, wife of Ram, who was the Prince of Ayodhya. Ram and Sita were in exile for 13 years, along with Laxman. The king of Ayodhya, Dashrath had 3 wives, one of them Kaikeyee got worried about her son, Bharat’s future as king of Ayodhya, as Ram was the eldest of all. On Kaikeyee’s wish, Ram was forced to go to exile. That’s how Sita and Laxman followed him.

Ravana on revengeful request from his sister, Surpanaka, kidnaps Sita and takes her to his kingdom – Lanka. Thus starts the beginning of the War of Ramanaya. Ram with the help of Hanuman and other monkey army goes on a fight against the army of Ravana. There are lot of episodes in the story, however the end marks by Ram killing Ravana, after the suggestion from Vibhisan (Ravan’s brother).

The end of Ravan, consider to be an evil person by his act of kidnapping a woman and going against the norms of the society had to meet a fateful end.

To symbolize the end Ravan, every year in India, Vijayadashami is celebrated. ( The Victory on the 10th day, following the lunar calendar)

The celebration starts by creating the idol of Ravana with the waste products and left overs of the year. The idol is kept for public display in the center of the streets or play grounds. At night, the idol is burnt with crackers bursting, symbolizing that people will end evil thoughts in them and start a fresh life.

The beauty of India lies in the celebration of Festivals. Every year, I find new things about the celebrations and everytime I get mesmerized in the depth and diversity of Indian history. This year I get closer to my community and know the people around whom I grew up.


This post is a part of series inDiscovering the Cultural Significance of various rituals and festivals in India.

Landscape | The Daily Post

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Small pond in the midst of a valley in Saputara – The view from top of a hill
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The Horizon seems to far away and the mountains stand tall forever
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This place looks like those artistic panorama taught in painting classes. Its a real place, during monsoon, small stream of river, flows above the rocks.
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The dark clouds above in the sky and the greenery below it, signals monsoon onset in India

Landscape | The Daily Post